TikTok Shop AI Customer Service
Built for Sellers

RivonClaw gives TikTok Shop sellers an always-on AI customer service agent that understands products, policies, buyer messages, orders, logistics and after-sales rules, then replies to shoppers with real shop context.

Download Desktop App Contact Pilot Access

Powered by OpenClaw, rebuilt around shop authorization, tool boundaries and seller workflows.

Customer Service automation

Not just auto-replies. AI customer service that helps shops grow.

RivonClaw understands orders, logistics, products, after-sales boundaries and shop rules, reducing manual handoffs while improving response speed, conversion and buyer experience.

First response 0.40 min

479.2 min -> 0.40 min

Satisfaction 77.80%

+2.4% pilot lift

Automation coverage 95%+

High-volume questions handled automatically

Conversion +29.1%

28.10% -> 36.26%

Service-led GMV +160.7%

$565 -> $1,473

Built for real shop operations

Manual support
Generic AI replies
RivonClaw AI customer service
First response
10-30 min
2-5 min
0.40 min
Automation
0%
Draft replies only
95%+ handled
Capability
Depends on agent experience
Simple greetings and basic replies
Professional selling guidance, order and logistics tracking, returns and exchanges
Growth signal
Baseline
Limited
+29.1% conversion

What the service layer handles

7x24 reception

Always-on buyer response across time zones.

Human confirmation

Escalates key decisions before risky actions.

Full-chain context

Orders, logistics, products and images are understood together.

Flexible shop rules

Custom policies keep automation aligned with your business.

Conversion follow-up

Guides pre-sale conversion and repurchase opportunities.

Based on pilot shop data; actual results may vary by category, traffic quality, shop policy and operating rules.

Tutorials

Start with the TikTok Shop setup path

Watch the first RivonClaw Desktop tutorial in your language: sign in, subscribe to RivonClaw AI and choose the model source before connecting TikTok Shop workflows.

Watch Tutorials

Pricing for TikTok Shop service modules

Limited-time free trial

Connect your first eligible shop, start with a free trial

New users can receive a free trial of Customer Service Unlimited and RivonClaw AI PRO after connecting their first eligible shop that has not been bound by another account.

  • Customer Service Unlimited for the connected shop
  • RivonClaw AI PRO hosted model access
  • Final trial terms are shown in the desktop app

TikTok Shop service modules

TikTok Shop-level service access. Customer Service is the only paid module today.

Core paid module

Customer Service Unlimited

$60 / shop / month

Unlimited customer service usage for that shop.

Unlimited applies to customer service usage only, not every platform feature.

Limited-time free trial

Inventory Management

Currently free to try

Currently free to try while the module is in active development.

Limited-time free trial

Affiliate / Creator Management

Currently free to try

Currently free to try while the module is in active development.

Optional RivonClaw AI plans

Optional account-level LLM usage, or bring your own OpenAI, Anthropic, or Google Gemini subscription.

Optional add-on

RivonClaw AI Plus

$10 / month

Baseline usage

Usually enough for customer service for 1 shop with 100+ daily customer inquiries, plus inventory management.

Optional add-on

RivonClaw AI Pro

$20 / month

3x Plus usage

Usually enough for customer service for 3 shops with 100+ daily customer inquiries each, plus inventory management.

Optional add-on

RivonClaw AI Max

$35 / month

8x Plus usage

Usually enough for customer service for 3 shops with 100+ daily customer inquiries each, inventory management, and creator management.

RivonClaw AI is not required to use the TikTok Shop modules. You can connect your own OpenAI, Anthropic, or Google Gemini subscription instead.

Start With RivonClaw

Version 1.8.33

macOS
Apple Silicon .dmg
Apple Silicon Intel

v1.8.33

SHA-256: a396f0b769eb1c0ce124404b8252be4f2af164aba80d4206a229b17c145e7df8

Windows
Download .exe

v1.8.33

SHA-256: bdafd7fa4414c766b0d010298aa85a58f5e7356a63eb3f4e8713a4148c80b1e0

Linux
Download AppImage

v1.8.33

SHA-256 (AppImage): 095f332aa8310f37ea62b666cad2c47349cb34b4ce2d506446f9848c8e43307f

DEB: RivonClaw_1.8.33_amd64.deb

Current builds are available for TikTok Shop pilot sellers. For onboarding, supported markets or pilot access, contact [email protected].

Platform and Market Coverage

Supported Platform

  • TikTok Shop authorization
  • Buyer messaging and fully automated customer service
  • Order, logistics, product and after-sales tools

Current Markets

  • Americas: United States and Mexico
  • Europe: United Kingdom, Spain, France, Germany, Ireland and Italy
  • Asia-Pacific: Malaysia, Thailand, Indonesia, Philippines and Rest of World

Desktop Runtime

  • macOS, Windows and Linux desktop builds
  • Chat entry points can be used for owner instructions
  • Additional TikTok Shop markets can be enabled by request

Privacy-First Shop Automation

RivonClaw is designed to minimize personal data collection, keep operational context scoped to the seller's shop, and protect secrets with local-first storage and OS-native secure storage.

Local-First by Default

  • Desktop runtime data stays on the user's device where possible
  • API keys and OAuth tokens use OS-native secure storage
  • Browser/session snapshots are encrypted when stored
  • Shop, buyer, and conversation context is scoped to the authorized shop

Limited Data Use

RivonClaw processes only the information needed to provide seller automation and support workflows:

  • Account, authorization, and subscription records
  • Seller-provided shop configuration and operating rules
  • Operational logs and error diagnostics needed for reliability
  • Optional telemetry that does not intentionally collect PII

Access and Deletion Controls

  • Access is limited by least-privilege tool and shop boundaries
  • Credentials are never intentionally collected in telemetry
  • We assist with valid access, correction, and deletion requests
  • Customer data is deleted or returned when the relationship ends unless retention is legally required

Read the full Privacy Policy or contact [email protected].

Contact Us

Talk with RivonClaw about ecommerce automation, pilot access, platform coverage or shop onboarding.

Email legal [at] rivonclaw.com For pilot access, billing and partnership questions Telegram RivonClaw Telegram Join the discussion group for product updates and support
WeChat 硅基野望 Add us on WeChat for Chinese-language onboarding
WeChat QR code for RivonClaw contact